Frequently Asked Questions

How soon can I receive the items?
You will receive the items by courier 7-28 days from date of order.
Each item contains a hologram as proof of authenticity.
We may be contacted by email at info@puncakjulung.com or at the following phone number: 012-3901255, 012-4023123, 018-3607255
You may ask for refund by emailing us within 7 days of receipt of item. You will need to return the item in original condition to our address at 138-3-9, Anson Cube, Jalan Anson, Georgetown, 10400 Pulau Pinang. The refund process will be completed within 30 days.
No. This commemoration coin is intended as a novelty/souvenir item.
No. We currently only sell online. However, if you are unable to buy online, please contact us through email or phone.
You can order through the website by providing personal details such as name, address, phone number and email address. No registration is necessary.
Yes our secure payment gateway is operated by MOLpay and any sensitive data is encrypted so that nobody can read it.
Yes. Once you have entered details such as your name, delivery address, and method of payment and confirmed you order we will send you an email confirming receipt of your order.
We accept online banking through all major banks in Malaysia through FPX and credit/debit card through MolPay.